We are Jayne & Jon James and we run orchardescapes.com. Our registered address is Orchard Escapes, Pitch Farm, Dilwyn, Herefordshire HR4 8JH. As the owner of orchardescapes.com we take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of you throughout your visiting experience.

We may collect and process the following data about you:

Using our contact form
Your name and email address as well as other Information that you provide by filling in a contact form on this site. This is so that we are able to reply to your service enquiry or your general question.

Booking a stay
Your name, email address and IP address at checkout by booking one of our units. This is so that we can contact the guest about their new booking.

Mailing lists
Your email address when subscribing to my monthly newsletter. We don't sell, rent or trade email lists with any other organisation or business.

You can read more information on how cookies are used on this website in our cookies policy here.

We handle personal data for our own business.

Information on our website will be collected in association with your use of a contact form, newsletter signup form, blog comment or by purchasing a product or service from our website.

If you contact us using either our online contact form or directly via email, we may keep a record of that correspondence.

When you sign up for our newsletter, only your email address is added to our mailing list database.

When booking a unit from our website, a user must supply their full name and email address so that we may be able to contact them if there is an issue with their booking. The IP address of the device used for said purchase is stored in our website database but not matched to any information that may be collected by other components of the website.

Cookies are collected by navigating and interacting with our website. You can read more about what cookies are used in our cookie policy here.

Your Personal Data is only stored for the duration of time that it is needed. Data that is stored for the sole use of signing up to our newsletter, will be kept until such data is manually removed by the user by unsubscribing. Which they can do at any time.

Stored data that has been sent via a contact form on our website will be kept for the duration of required communication.

Personal data collected through the purchase of one of our products or services maybe be kept for as long as necessary with regard to HM Revenue and Customs (HMRC).

All ways of collecting personal data on our website are opt-in, and you will always have the opportunity to opt-out. Meaning that in order for us to receive any personal data from you, you will need to actively choose to opt-in when filling out any of the forms on our website.

You will always have the opportunity to unsubscribe to our newsletter at any time.

If you believe that you have received information from us that you did not opt in to, you should contact us on the details below.

You are entitled to access the personal data that we hold. 

Online booking data is stored in our website database on a secure server that is password protected. It is backed up daily and is encrypted on Amazon S3 servers which are GDPR compliant and each backup is kept for 30 days and then deleted.

The payment gateway’s (Stripe) data is stored on their respective servers and is securely backed up and password protected and encrypted.
Stripe has activated EU-US Privacy Shield so is qualified and GDPR compliant in order to receive and process your information. You can access Stripe's privacy policy here.

We are not responsible for the privacy or security practices of any third party. The collection and use of your Personal Data by such third parties may be subject to separate privacy and security policies. If you suspects any misuse or loss of, or unauthorised access to, your Personal Data, you should let us know immediately by contacting us via email.

Under GDPR, you have the right of access to the information stored about you. For clarity, aside from the cookie data collected about your device, we only collect a name and or an email address from certain areas of the website such as a contact form, newsletter signup, blog post comment or through purchasing a service. No details of credit cards are ever taken or stored on this website.

If you cannot update your own information, we will correct any errors in the personal data we hold about you within 7 days of receiving written notice from you about those errors.

It is your responsibility to provide us with accurate and truthful personal data. We cannot be liable for any information that is provided to us that is incorrect.

You may cancel any subscription or revoke your consent to the processing (including storage) of this data at any time with immediate effect. As a data subject (a real person) your individual rights include: right to be informed; right of access; right to rectification; right to erasure; right to restrict processing; right to data portability; right to object; right to not be subject to automated decision-making (including profiling).

From time to time, we may need to send you important notices, such as changes to our terms and conditions or policies. Because this information is important to your interaction with us, you may not opt-out of receiving these communications. This falls under Legitimate Interests of GDPR.

All correspondence with regards to privacy should be addressed to: Orchard Escapes, Pitch Farm, Dilwyn, Herefordshire HR4 8JH or email [email protected]. You may contact us by email in the first instance.

We may update this privacy policy from time to time at our sole and absolute discretion. Please check this website regularly for changes.

• GDPR
• Privacy and Electronic Communications Regulations 2003
• Privacy and Electronic Communications Regulations 2003 – The Guide
• Stripe’s Privacy Policy
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